Privacy Policy
Privacy Policy (Updated [01/10/2024])
Introduction
Gleam & Pristine Cleaning Co, (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our domestic cleaning services website, located in Ashford, Kent, UK.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following personal information through our website when you submit an inquiry or register for our services:
• Name
• Email address
• Phone number
• Home address
This information is provided voluntarily through online forms and account registration to allow us to offer quotations, schedule appointments, and complete transactions for our cleaning services.
2. How We Use Your Information
The personal data we collect is used for the following purposes:
• To contact you regarding quotations for our services.
• To arrange appointments and confirm services at your residence.
• To process payments and manage billing for completed services.
We will retain your data for up to five (5) years from the date of collection for record-keeping and auditing purposes.
Marketing and Analytics:
We do not use your personal data for marketing purposes. No data collected will be used for direct marketing or promotional campaigns without your explicit consent. Additionally, we do not conduct any analytics on personal information unless required by law.
3. User Rights and Data Access
Under GDPR, you have the following rights regarding your personal data:
• Access: You may request a copy of the personal data we hold about you.
• Correction: You can request corrections if your data is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data by emailing us at Gleamandpristinecleaning@outlook.com
• Data Portability: You can request to receive the personal data you provided in a structured, commonly used, and machine-readable format.
If you wish to exercise any of these rights or withdraw your consent for us to store your information, please contact us at Gleamandpristinecleaning@outlook.com
4. Cookies and Third-Party Tools
We use cookies to improve your experience on our website and to assist with the functionality of third-party tools. Cookies are small data files stored on your device that help websites remember user activities and preferences.
Specifically, we use:
• Google Analytics: We use Google Analytics to collect information about how visitors use our website, including pages visited, traffic sources, and time spent on the site. This helps us improve our website’s performance and user experience. Google Analytics only tracks anonymized data and does not identify individual users.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.
For more information on Google Analytics’ data practices, please review their Privacy Policy.
5. Data Sharing
We do not share your personal data with third parties, except as necessary to:
• Process your payments through secure third-party payment providers.
• Comply with legal obligations or law enforcement requests.
We take appropriate measures to ensure that your data is handled securely and is not accessed or used by unauthorized individuals or entities.
6. Data Storage and Security
Your personal data is stored securely on our servers and protected using appropriate technical and organizational measures, including encryption and secure hosting environments. Only authorized personnel have access to your data for the purposes outlined in this policy.
7. Age Restrictions
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that we may have inadvertently collected data from a minor, please contact us at Gleamandpristinecleaning@outlook.com, and we will take appropriate steps to delete the information.
8. Your Data and GDPR Compliance
As we operate within the UK, we adhere to the General Data Protection Regulation (GDPR). This means:
• We collect personal data lawfully and transparently.
• We ensure that data is collected for specific, legitimate purposes.
• Data is only retained as long as necessary for the purposes outlined in this policy.
9. Use of images on the website and Social Media for marketing purposes.
Gleam and Pristine Cleaning Co may use images of the clean of your property to promote on our social media and website page for marketing purposes only.
We understand your privacy and will never share images or videos of your property without your explicit written consent.
Before any images or videos are taken Gleam and Pristine Cleaning Co will send you a Social Media and Images release form which clearly outlines your Privacy protection, Appropriate use of content, Use of platforms, Removal of Content, Copyright and Ownership and Content Integrity to ensure complete transparency to planned use for marketing purposes. We will only post these images and or videos once we have your explicit consent, you have the option to decline or revoke consent without any penalty or impact on the services you receive.
For any questions or concerns regarding this Privacy Policy or how your data is handled, you can contact us at Gleamandpristinecleaning@outlook.com.
10. Changes to this Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Gleam & Pristine Cleaning Co
4 Thomas Torrie Close
Ashford, TN23 3TA